FAQ

We try to cover everything but sometimes we just can’t. If you don’t see your question answered here, please email us and we will reply as soon as possible.



How do I book my wheels?

Simply go to the rent page and fill out the wheel availability section. We will email you back if we have the wheels you want for the weekend you want. If we don't have your preferred wheel option in stock, we will let you know what we have or what is best for that course.


When do my wheels arrive if shipped?

We will ship your wheels for delivery on the Tuesday or Wednesday before your weekend event. You must ship the wheels back to us on the following Monday or Tuesday. The wheels arrive in a secure box that can always be flat packed for travel and re-used for the return postal trip.


How much is shipping?

Shipping in the 48 Continental states via FedEX Ground is included in the rental fee. Shipping to Hawaii is not included and costs $45 extra as we use USPS express mail.


What do I need to do once they arrive?

Your wheels will arrive with tires and brake pads. All you need to do is get your cassette swapped over, install the pads and you’re good to go. Allow time for a short ride on the wheels before race day to make sure everything is working correctly and you feel confident with the braking, acceleration, and handling of the wheels.


Do I need insurance?

We offer our wheels for rent with or without insurance. Accidents do happen. Crashes and large potholes can come out of nowhere and this is where insurance becomes vital! We highly recommend insurance, otherwise you could be out-of-pocket for the cost of a new wheel or two!


I'm thinking of booking tubulars. What happens if I puncture?

We only charge $40 to replace the tire (our cost). Thankfully the days of carrying and changing a spare tubular are gone. You can buy a product called Vittoria PitStop. In the event of a puncture, simply attach the canister onto your valve like a CO2 bulb and the tire will inflate to 80PSI along with a Latex goo that seals the puncture. Easy! The canister is small enough to be easily taped under your saddle and out of the way.


Do I need carbon specific brake pads?"

"Yes". All rentals/demos come with pads, and need to be specified. All new wheel sales also come with brake pads. We also sell carbon specific brake pads, if the customer wants to purchase and keep.


What is the difference between Tubulars and Clinchers?

Clinchers are a tire and tube like your training wheels, and Tubulars are a tire and tube all-in-one which is glued onto the rim.


Travel: With a disc wheel.

If you rent a disc wheel DO NOT travel with it in your bike bag, always use the boxes they come in as these wheels are fragile. Its very easy to ding and crack.


How do these wheels handle in windy conditions?

Lighter weight riders (less than 140 lbs) may not receive the full advantages of deeper wheels in strong crosswinds (such as the 808s, and Discs). We recommend 404s or 808/404 combos for the lighter rider. So unless you can power through the wind, look for wheels that present the best aerodynamic advantage that you can comfortably ride. If you’re not sure, we can always recommend what might be best!


What’s my time savings in each particular wheel set?

As per the Zipp website www.zipp.com

Starting with a standard aluminum box section rim as baseline, and assuming an output of 300 watts, your time savings will be:

404 front + 404 rear = 58-60 seconds/hour, i.e. savings of almost a minute
404 front + 808 rear = 68 seconds/hour
808 front + 808 rear = 80 seconds/hour
808 front + rear 900 disc = 92 seconds/hour
808 front + sub9 rear = 120 seconds/hour

Slower riders may appreciate greater time savings as you will be riding for a longer time!


How does Zipp calculate the time savings?

Time and watt savings over 40K are calculated using a top-selling aluminum race wheel as the baseline and assuming an output of 300 watts. All numbers are calculated at a 10° relative wind angle at 30 mph with Fabian Cancellara on Cervelo P3 pedaling at 300 watts. All tests were conducted using Team CSC Vittoria tires (Zipp Tangente Tires can save an additional 3-9 seconds or 1-3 watts). Numbers are based on rider on bike data - not wheel-only data. Note: If you are going slower, the total time and watt savings are greater as you will be riding for a longer time.

Aerodynamics (deeper wheels) always trumps weight unless you are climbing, require multiple accelerations (crits/ circuit races) or heavy crosswinds which can present a problem. The front wheel is the most important for obtaining aero-advantage. A rear wheel will contribute 75% of what the front delivers. So always select the most aero wheel you can comfortably handle.


Do you rent out single wheels?

Yes, we do.


What if I get a flat?

Flats happen, it's nobody's fault and has nothing to do with karma. If you flat, simply swap out the tube for a new one and keep riding. We recommend purchasing a spare latex tube when you rent, that way there won't be any additional charges. Remember, you MUST use plastic tire levers with carbon wheels.


What if I damage a wheel?"

You are responsible for the wheels while they are in your care. Wheels are expected to be returned in the same condition they were sent to you; minus, of course, normal wear and tear.
We highly recommend the optional insurance.